Free shipping - Returns processed in France - Up to 30 days to change your mind -
Free shipping - Returns processed in France - Up to 30 days to change your mind -
Free shipping - Returns processed in France - Up to 30 days to change your mind -
Free shipping - Returns processed in France - Up to 30 days to change your mind -
Free shipping - Returns processed in France - Up to 30 days to change your mind -
Free shipping
France & Europe: 6–10 days
Returns to France
Up to 30 days to change your mind!
Light sizes
European Sizes with Accurate Guide
Why are these pants different?
Japan-inspired cut
Inspired by the streets of Tokyo, adapted to European body shapes. Not too short, not too tight.
Comfortable velvet
85% cotton / 15% technical fibers for a soft feel that doesn't itch or lose its shape. Weight designed to keep you warm without being stifling.
Clear European Sizes
Detailed size guide in cm to help you find your size at a glance. And if you make a mistake, easy exchanges from France, hassle-free.
Designed for real life
Home, work, going out, travel: one pair of trousers you can wear every day, no fuss.
Our clients speak better than we do
Frequently Asked Questions
1. Orders & Preparation
Can I change or cancel my order?
We prepare orders within 1 to 3 business days. If you made a mistake with the size, address, or model, please contact us as soon as possible with your order number. If the order has not yet been prepared, we can modify or cancel it.
What payment methods do you accept?
We accept major secure payment methods (credit cards and/or PayPal, depending on what you enable). Transactions are encrypted, and we never have access to your complete banking details.
Where can I find the details of my order?
You receive a confirmation email after payment, with a complete summary. If you have a customer account, you can also view your order history in your personal space.
2. Sizes & Fit
How do I choose the right size for my Kintorya trousers?
On each product page, you will find:
- A detailed size guide (European sizes) with measurements in cm.
- The height and weight of the model in the photos, to help you get a better idea.
Do your trousers run “true to size”?
Our trousers are loose and comfortable, but the sizes are based on European measurements.
Generally, you can go with your usual size. If a model runs a little larger or smaller, it will be indicated on the product page.
What if the size doesn't fit me?
You can request a size exchange or a return:
- Free returns within 14 days of receipt.
- Returns accepted up to 30 days if the trousers have never been worn outdoors and remain in new condition (tags present).
We will explain the procedure by email once your return request has been validated.
3. Shipping & Delivery
What are your shipping and delivery times?
- Order preparation: 1 to 3 business days.
- Delivery France & Europe: approximately 6 to 10 business days.
You will receive an email with a tracking number as soon as your package is picked up by the carrier.
What are the delivery fees?
Delivery is free, regardless of the amount of your order.
No minimum threshold, no surprises when paying.
4. Returns & Exchanges
What is your return policy?
- You have 14 days after receipt to benefit from a free return (refund, credit note, or exchange).
- We then accept returns for up to 30 days, provided that the trousers have never been worn outside, are unwashed, in new condition with their tags.
Returns are processed in France, which allows for shorter delivery times and better tracking visibility.
How do I request a return or exchange?
- Contact us via the form or by email with your order number.
- Choose: exchange, credit note, or refund.
- We will send you the return instructions and, if you are within the 14-day period, the appropriate return label.
- Upon receipt and inspection of the trousers, we will process your exchange or refund.
How long does it take to get a refund?
After receipt and validation of your return in France:
- Allow 3 to 5 business days for internal processing.
- Add the processing time of your bank or PayPal (often 2–5 days).
You will be informed by email as soon as the refund is processed.